Course curriculum

  • 1

    1 · Welcome

    • Welcome & Learning Objectives

    • Overview: Master What You Can
  • 2

    2 · What the Six Core Processes Are — and the Working Agreement That Operationalizes Them

    • Core Video: The Six Core Processes, the Working Agreement, and Managing Conflict

    • Key Definitions
  • 3

    3 · Check Your Understanding

    • Knowledge Check #1
  • 4

    4 · Going Deeper on Conflict

    • Going Deeper on Conflict

    • Supporting Video: Going Deeper on Conflict — Five Types, Nine Stages, Four Styles
  • 5

    5 · Readings

    • Assigned Readings
  • 6

    6 · Apply Your Knowledge

    • Practical Application

    • Knowledge Check #2
  • 7

    7 · Wrap-Up

    • Concluding Video: The Nine Factors — And What You Do With Them

    • Wrap-Up & What's Next

    • Worksheet: Working Agreement & Conflict