Course curriculum

  • 1

    1 · Welcome

    • Welcome & Learning Objectives

    • Overview: From Understanding to Practice
  • 2

    2 · The RASA Framework

    • Core Video: Practicing Active Listening — The RASA Framework, the Five Conscious Listening Tools, and Genchi Genbutsu

    • Key Definitions
  • 3

    3 · Check Your Understanding

    • Knowledge Check #1
  • 4

    4 · RASA in Practice

    • RASA in Practice — Going Deeper

    • Supporting Video: RASA in Practice — A Real Conversation, Listening Positions, and Genchi Genbutsu for Knowledge Work
  • 5

    5 · Readings

    • Assigned Readings
  • 6

    6 · Apply Your Knowledge

    • Practical Application

    • Knowledge Check #2
  • 7

    7 · Wrap-Up

    • Concluding Video: From Practicing Active Listening to Shared Understanding

    • Wrap-Up & What's Next

    • Module 6 Reflection Worksheet